Juana-Freda A. Svanikier handles customer relations at Imperial Homes Limited, where she plays a key role in ensuring clients receive quality homes and an exceptional experience throughout their property journey. She serves as a vital link between clients and the company, keeping them informed on the progress of their properties and ensuring that interior finishes are delivered to their satisfaction.

Juana holds a BSc in Real Estate Management and Finance from the University of Professional Studies, Accra, and completed a certificate course in Relationship Management with the Chartered Institute of Marketing, Ghana (CIMG). Known for her exemplary communication, strong problem-solving ability, and keen attention to detail, Juana is committed to building lasting client relationships grounded in trust and satisfaction. She takes pride in ensuring every client feels valued and well cared for, from first contact through to the handover of their property.